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How to
make a claim

We’re sorry that something has happened to your pet and you need to make a claim.

Here is how to make a claim:

  • Complete a claims form together with your vet and send it to our underwriter, Covea Insurance plc.

    You can choose from two claims forms depending on your case; a form for either a new condition or a form for a recurring condition:

    Click here for the New Claim form

    Click here for the Continuation Claim form

  • Send the form either via Email or Post

    claims@petadminteam.com

    FREEPOST PETADMIN

    Please note: This is freepost and no stamp is required.

Keeping your pet healthy

While we can’t always predict illnesses or accidents for our furry-friends, here are some tips to keep them happy and healthy, hopefully steering clear of any claims!

  • FirstVet

    With FirstVet, you can make a video vet appointment, anytime, anywhere. So if you notice any changes in your pet’s behavior, you can get advice early to prevent things from getting worse! Plus FirstVet offers tons of helpful articles on dog and cat health!

  • GPS Tracker

    With a Tractive GPS tracker, you can track your pets wellness and sleep patterns and even receive health alerts to detect potential issues early.

  • Keeping Active

    We all know keeping our furry pals active keeps them in top shape. With the Tractive GPS, you can monitor every step they take, making sure they stay safe and never wander off.

If you have a query about how to make a claim, or a claim that is in progress, please contact Covea Insurance plc directly by phone on 0330 024 2492.

Lines are open Monday to Friday 09:00 to 17:00.

Please quote your policy number when calling.

To make a claim under Third Party Liability (Dogs Only), please contact Covea Insurance plc by:

Phone: 0330 024 2266 Option 1 New Claim followed by Option 2. (Opening times: Monday to Friday 9am – 5pm)

or via Email: liability.claims@coveainsurance.co.uk

For detailed information about your cover and how to make a claim, please see the Policy Wording here.